Memory types for agents

A leasehold purchase in England and Wales commonly runs for around three months from instruction to completion. Over that time a conveyancing firm's agents will open the matter, check identity, read a contract pack, order searches, raise and chase enquiries, report on title, exchange and complete. The client will message the assistant forty or fifty times. Every one of those agents starts each run with an empty context window. Whatever the fleet "knows" about the matter on day 80 is whatever someone deliberately wrote down somewhere and deliberately put back in front of the model. This lesson gives you the vocabulary to decide what that should be, and where.